Refund policy

Last Updated: September 10, 2026

At CROWNE CIVIL PTY LTD (operating via ctashg-6z.myshopify.com), we believe an organized home brings peace of mind. We take immense pride in the quality and craftsmanship of our home organization products, including our Wardrobe Hanger Clips and Countertop Silicone Storage Mats. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy is designed to ensure a smooth, transparent, and hassle-free process.

30-Day Money-Back Guarantee

We offer a generous 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging, complete with all included accessories, tags, and insert cards.

  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your package. Please include your order number, clear photos or videos of the item, and the reason for your return.

  2. Review & Authorization: Our team will review your request within 24–48 business hours. Upon approval, we will provide you with clear return instructions and confirm the return shipping details.

  3. Ship the Package: Pack the items securely and send them to our designated return facility below. Please do not send items back to us without first contacting customer support, as unauthorized returns cannot be processed.

Return Shipping Address: CROWNE CIVIL PTY LTD

Attn: Jennifer Sherer

2A Inglewood Cres

Rosebud VIC 3939

Australia

Return Shipping Fees

  • Customer Preference Returns: If you are returning an item due to change of mind, personal preference, or ordering the wrong item/size, you will be responsible for paying the direct return shipping costs. Shipping fees paid on original orders (if applicable) are non-refundable.

  • Defective, Damaged, or Incorrect Items: If your package arrives damaged during transit, defective, or contains an incorrect product, please inform us immediately within 7 days of delivery. We will bear the full cost of replacement or return shipping.

Inspection & Refund Process

Once your returned item is received at our Rosebud facility, our quality assurance team will inspect the item.

  • Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5 to 10 business days, depending on your financial institution's processing times.

  • Partial Refunds / Rejections: Items showing obvious signs of deliberate damage, missing parts not due to our error, or returns requested after 30 days are subject to partial refunds or refusal.

Order Exchanges

The fastest way to exchange a product (for instance, if you'd like a different color mat or clip style) is to return the original item for a refund and place a separate purchase for the new item once the return is accepted.