Shipping policy

Last Updated: September 10, 2026

At CROWNE CIVIL PTY LTD, we strive to package and deliver your order promptly and safely so you can begin organizing your living space without delay.

Shipping Rates & Thresholds

We aim to keep our shipping costs straightforward and transparent:

• FREE Shipping: Available on all orders of $10.00 USD and above.

• Standard Flat Rate Shipping: A flat shipping fee of $5.99 USD applies to all orders totaling under $10.00 USD.

Order Processing Time

• Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• Tracking: Once your package has been dispatched, you will receive an automatic email notification containing your tracking number and a link to monitor your shipment’s progress.

Estimated Delivery Times

• Standard Delivery: Typically takes 7 to 15 business days depending on your geographical location and local postal carrier efficiency.

• Please note that peak holiday seasons, customs clearance procedures, or unexpected weather events may occasionally cause minor transit delays.

Damaged, Lost, or Stolen Packages

• Address Accuracy: Please double-check your shipping details at checkout. We are not responsible for packages delivered incorrectly due to customer-submitted address errors.

• Lost or Damaged Items: If your tracking info shows your package was delivered but you haven't received it, or if your items arrive damaged, please reach out immediately to [email protected] with your order number so we can assist in filing a carrier claim or issuing a replacement.